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Try refreshing the web page by clicking on the ‘Refresh’ button. Sometimes clearing your browsing history including the cookies can help as well. If this doesn’t work, try closing your website browser and opening the RI website using another browser (internet explorer/ google chrome/ firefox are examples of different browsers). Make sure that you login or register your details on our website before trying to place your order. Also please check that the billing address for the card you’re using is the same as the billing address registered to your River Island account and that you’re entering all the card details into the secure payment screen exactly how they appear on your card. If you’re still unable to complete your order, try using a different computer. We have further “technical tips” on our website
http://bit.ly/GVkQoO
I hope these tips help you, if you continue to have problems, please send us a detailed message via
http://bit.ly/GOPSRg and we will look into this further for you.